Estate agency Gascoigne Halman is celebrating having been named the one of the highest-ranking businesses for customer service by review platform, Feefo.
The agency which has 23 offices across Cheshire, South Manchester and the High Peak uses Feefo’s online platform specifically for customer feedback on its mortgage services.
Gascoigne Halman has won the Feefo Gold Trusted Service Award 2023, an independent seal of excellence, which recognises businesses that consistently deliver a world-class customer experience. The company is also one of just 32 businesses to receive a Feefo Exceptional Service Badge, recognising its dedication to providing outstanding customer service.
Scott Burney, Mortgage Services Sales Director at Gascoigne Halman commented: “We are delighted to have received not one but two Feefo awards in recognition of our commitment to customer experience. Knowing we are getting it right through the reviews we receive on Feefo is hugely rewarding and we enjoy reading every review from our wonderful clients.
“Committing to a mortgage is not just a financial decision, it is often a very personal one for customers and that requires a sensitive combination of professional expertise, emotional intelligence and interpersonal skills. As such, our mortgage team is incredibly customer centric and focussed on providing exceptional service whatever the enquiry. Whether it’s explaining how mortgages work to first time buyers, looking to support people with a move up the property ladder or helping local homeowners find the best re-mortgage deals, we take time to understand individual requirements so we can provide the right advice.”
Headquartered in Wilmslow, Gascoigne Halman’s Mortgage Services team has presence in all its offices, providing face-to-face advice to home buyers and sellers, plus anyone seeking to re-mortgage or obtain a buy-to-let product. The team supports customers through the entire mortgage journey, resolving queries, chatting through concerns and ensuring they receive the superior level of personal service that Gascoigne Halman has built its reputation on.
Awarded a Gold Award with Honours for Sales and a Gold Award with Honours for Lettings at the recent Estate Agency Masters Awards 2023, Gascoigne Halman is one of the top estate agencies in the country.
Congratulating Gascoigne Halman, Tony Wheble, CEO at Feefo, said: “The Trusted Service Awards have always been about recognising companies, like Gascoigne Halman that go above and beyond the norm to deliver a great service and receive great feedback from delighted customers in return.”