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Customer Complaints procedure

When things need sorting out

At Gascoigne Halman we are committed to providing you with the highest standards of service. However, there may be occasions when our service falls short of your expectations.

For full details of our complaints procedure and for information on how to make us aware of your views so we can address your concerns, please click on the link below.

Click here for our full complaints procedure

To ensure your maximum protection, our complaints procedure has been designed to meet the requirements of our regulatory authority The Financial Conduct Authority

If your Mortgage Service complaint is not dealt with to your satisfaction or we do not issue you with a Final Response within eight weeks, you may refer it to the Financial Ombudsman Service.

The Financial Ombudsman Service provides a free and independent service for consumers, and can be contacted at:

The Financial Ombudsman Service,
Exchange Tower,
Harbour Exchange Square,
E14 9SR

0800 0234 567 (calls to this number are now free on mobile phones and landlines) 0300 1239 123 (calls to this number cost no more than calls to 01 and 02 numbers)