At Gascoigne Halman we have a team of qualified mortgage consultants who are here to help you with all your mortgage needs. OUR GROUP SUBMITTED MORTGAGE APPLICATIONS WORTH £10 BILLION IN 2019*
Our qualified mortgage consultants aim to:
*Connells Group written lender summary 2019. +This only applies when the property is for sale with another estate agent and we do not act for the vendor. Market Intelligence is an internal estate agency system that collects and collates the sales history data for all properties for sale in a defined postcode. .++Subject to status and lender criteria.
A BROKER FEE MAY BE PAYABLE UPON MORTGAGE APPLICATION AS WELL AS AN ADMINSTRATION FEE. THE TOTAL FEE PAYABLE WILL DEPEND ON YOUR CIRCUMSTANCES. YOUR MORTGAGE CONSULTANT WILL EXPLAIN ANY FEES APPLICABLE IN YOUR INITIAL APPOINTMENT.
Customer Complaints procedure - When things need sorting out.
If your Mortgage Service complaint is not dealt with to your satisfaction or we do not issue you with a Final Response within eight weeks, you may refer it to the Financial Ombudsman Service.
The Financial Ombudsman Service provides a free and independent service for consumers, and can be contacted at:
The Financial Ombudsman Service
Harbour Exchange Square
0800 0234 567 (calls to this number are now free on mobile phones and landlines)
0300 1239 123 (calls to this number cost no more than calls to 01 and 02 numbers)
Under EU regulation, from 15 February 2016, for products and services bought online you have the right to refer any complaint to the Online Dispute Resolution platform (ODR) (You are about to leave the website of Gascoigne Halman and view the content of an external website. Gascoigne Halman cannot be held responsible for the content of external websites) who can put you in touch with the right body to help resolve your complaint. The ODR will still refer you to the Financial Ombudsman Service as the alternative dispute resolution body. The Financial Ombudsman Service will refer you back to our complaints process unless you’ve already been through this. So you might prefer to go straight to the Financial Ombudsman Service after you’ve been through our complaints process. If you decide to use the ODR platform, when you complete the form online please include the following e-mail address as our contact point: firstname.lastname@example.org
When you decide to sell or let your home, your priority is to sell/let it quickly and for the highest market price – so our job is to find you the right buyer or tenant.Expert Valuation