At Gascoigne Halman we have a team of qualified mortgage consultants who are here to help you with all your mortgage needs. Our Group submitted mortgage applications worth £11.6 Billion in 2018* and have exclusive mortgage deals available.
Our qualified mortgage consultants aim to:
- Save you money on the house you choose to buy by using our Market Intelligence system, and by negotiating with the vendor.+
- Recommend the right mortgage for you, by searching thousands of mortgage deals available from our panel of selected lenders.++
- Confirm how much you can borrow and secure the most appropriate mortgage for you.++
- Explain the house buying process and all the costs involved.
- Take care of all your mortgage and mortgage protection arrangements, regardless of whether you buy a property through us or not.++
*Connells Group value of mortgage application 2018. +This only applies when the property is for sale with another estate agent and we do not act for the vendor. Market Intelligence is an internal estate agency system that collects and collates the sales history data for all properties for sale in a defined postcode. ++Subject to status and lender criteria.
For more information, call us on 01625 540044 or at any of our branch offices, or email email@example.com
A BROKER FEE MAY BE PAYABLE UPON MORTGAGE APPLICATION AS WELL AS AN ADMINSTRATION FEE. THE TOTAL FEE PAYABLE WILL DEPEND ON YOUR CIRCUMSTANCES. YOUR MORTGAGE CONSULTANT WILL EXPLAIN ANY FEES APPLICABLE IN YOUR INITIAL APPOINTMENT.
Customer Complaints procedure - When things need sorting out.
If your Mortgage Service complaint is not dealt with to your satisfaction or we do not issue you with a Final Response within eight weeks, you may refer it to the Financial Ombudsman Service.
The Financial Ombudsman Service provides a free and independent service for consumers, and can be contacted at:
The Financial Ombudsman Service
Harbour Exchange Square
0800 0234 567 (calls to this number are now free on mobile phones and landlines)
0300 1239 123 (calls to this number cost no more than calls to 01 and 02 numbers)
Under EU regulation, from 15 February 2016, for products and services bought online you have the right to refer any complaint to the Online Dispute Resolution platform (ODR) (You are about to leave the website of Gascoigne Halman and view the content of an external website. Gascoigne Halman cannot be held responsible for the content of external websites) who can put you in touch with the right body to help resolve your complaint. The ODR will still refer you to the Financial Ombudsman Service as the alternative dispute resolution body. The Financial Ombudsman Service will refer you back to our complaints process unless you’ve already been through this. So you might prefer to go straight to the Financial Ombudsman Service after you’ve been through our complaints process. If you decide to use the ODR platform, when you complete the form online please include the following e-mail address as our contact point: firstname.lastname@example.org